General business conditions

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§1 General

Cenaverde B.V. is a company according Dutch law and runs under an Internetshop with foodsupplements. Orders will be accomplished based on these general business conditions beeing accepted by customer through his order. The latest version applies always. The general business conditions are always available at our website

§2 Order

You can place your order directly by internet; this is the fastest way.
You can also send a fax, 00800 5000 1080, it is free of charge,
or phone us 00800 5000 1070, also free of charge(only valid for D, A, CH, UK).
Other Countries: FAX : 0031-45-5456255 or TEL: 0031-45-5460843).


Please send written orders to:
Cenaverde B.V.
Post Office Box 80,
NL 6460 AB Kerkrade,
The Netherlands.

Orders, placed before 12am, will be processed same day.
There is no minimum order value.
All indicated prices are ultimate consumer prices inclusive VAT (BTW).

§3 Delivery

We ship our packages with a courier service of our choice. Shipping takes place on working days and normally the packages are delivered within 2 days in Germany. Other countries require a longer delivery time. When a product is not on stock, but we expect it to come in shortly, we will reserve it for you and ship your package as soon as the goods have all arrived. We do not have a minimum order amount.

Shippings costs for:

Germany, Netherlands
- For an order amount under € 50,- we charge € 3,90 shipping costs
- For an order amount above € 50,- we don't charge shipping costs

Austria, Belgium, Denmark, Luxembourg
- For an order amount under € 150,- we charge € 10,- shipping costs
- For an order amount above € 150,- we don't charge shipping costs

Norway and Switzerland
- For an order amount under € 150,- we charge € 12,- shipping costs
- For an order amount above € 150,- we don't charge shipping costs

Finland, France, Great Britain, Monaco, Poland, San Marino, Sweden, Slovakia, Slovenia, Spain, Czech Republic
- For an order amount under € 150,- we charge € 15,- shipping costs
- For an order amount above € 150,- we don't charge shipping costs

Albania, Azerbaijan, Bosnia and Herzegovina, Bulgaria, Estonia, Gibraltar, Greece, Ireland, Iceland, Kosovo, Croatia, Latvia, Lithuania, Malta, Morocco, Macedonia, Montenegro, Portugal, Romania, Serbia, Hungary, Cyprus
- For an order amount under € 200,- we charge € 18,- shipping costs
- For an order amount above € 200,- we don't charge shipping costs

Shipping costs to other countries will be determined per order, minimum 35,00 €.

We don't charge extra shipping costs for shipment of backorders.

§4 Payment

Invoices are payable within 7 days as from receipt of the goods without discount.
The goods remains in property of Cenaverde B.V. until full settlement of payment.
We are legitimate, in case of delay in payment, to require interest for late payment amounting to 5% above the base rate of the European Central Bank.

Payment by credit card as Visa and Eurocard/Mastercard is possible.

§5 Complaints/Sales return

Complaints should be notified at the latest within 8 days. In case of wrong deliveries or other complaints, you are obliged to contact us to arrange the modalities of reshipment before returning anything. Wrong deliveries or faulty goods will promptly be exchanged. In case of impossibility of subsequent delivery we will create a credit note after receipt of the goods, for charging or payout. Additional claims to Cenaverde B.V. do not exist.

§6 Data protection

Your data will be treated with strict confidence and not be passed on third parties for advertising purposes.

§7 Insurance

The risk of damaging or lost of goods on the way of transportation is on account of Cenaverde B.V.

§8 Reseller

If the order has been placed by a reseller, than he takes over the guarantee obligations towards the customer.

§9 Compensation

Cenaverde B.V. is only liable for indemnity in case of intent or gross neglingence.

§10 Miscellaneous

For all agreements and legal relationships of the contracting parties applies exclusively Dutch law. Court of jurisdiction is the head office of Cenaverde B.V., Kerkrade, the Netherlands.


Online dispute resolution

The European Commission has announced to provide an online service platform to facilitate the resolution of disputes between business parties by means of internet technology ("ODR platform"). In particular, the ODR platform shall help e-commerce customers and shop owners to find an extrajudicial solution in case of disagreement.
The ODR platform will be available before April 2016 under the following URL:


Kerkrade (Niederlande), 1.12.2010


Cenaverde is a brand of

Supplementa B.V.
Kloosterlaan 7a - 9
9675 JL Winschoten

Authorised representative: Felix Henrichs
Telefon: 0031 / 597 / 433 864
Telefax: 0031 / 597 / 433 694
USt.ID.: NL810050419B01
KvK: 02071992


To view our international news please visit the CENAVERDE-Autism-Website or use the following link, thank you.

» International CENAVERDE-News

Cenaverde B.V. nutritional supplements

Language: Deutsch | International/English

Toll-free hotline
(landline D, A, CH, UK):

Tel. 00800 5000 1070
Fax. 00800 5000 1080

email to CENAVERDE